D2 offers a ONE YEAR limited warranty covering the hardware of D2 Portable Battery ("Product"), limited to those residing in the 50 states of the USA and Canada.
D2 warrants the Product to be free from defects in materials and workmanship for one (1) year, as sold to the original purchaser, from the date of retail purchase by the original end-user purchaser. If a hardware defect arises and a valid claim is received within the warranty period, at its option and to the extent permitted by law, D2's will: (1) repair the hardware defect at no charge, using new parts or refurbished parts that are equivalent to new in performance and reliability; or (2) exchange the product with a product that is new or refurbished that is equivalent to new and is functionally equivalent to the original product. This warranty is for replacement for like-items only and does not cover items out of production if the company no longer stocks them. This warranty is not assignable or transferable. Third-party products, such as any applications or software, or other peripherals interacting with the Product are not covered by this warranty.
Upon D2's replacement or repair of a Product under warranty, the original end-user purchaser will have a remaining warranty of the original warranty period. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes D2’s property.
Important: Do not disassemble the Product. Disassembling the Product will void this warranty. Only D2 or a party expressly authorized by D2 should perform service on this Product.
This warranty only covers technical hardware issues during the warranty period and under normal use conditions. D2 does not warrant uninterrupted or error-free operation of this Product. This Warranty does not apply to software, environmental, or customer induced damages or circumstances, such as, but not limited to:
(a) Product has been tampered with, repaired and/or modified by non-authorized personnel;
(b) Damage (accidental or other) to the Product that is cosmetic, meaning damage that does not impact the operation and functioning of the Product, such as without limitation to rust, change in color, texture or finish, wear and tear, scrapes, dents, cracks, or gradual deterioration;
(c) Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, use under abnormal conditions, accidental drops, spills, fire, or power surges;
(d) Damage to the Product cause by improper installation, connection;
(e) Damage to the Product caused by an external electrical fault, surge, or any accident;
(f) Damage to the Product resulting from use outside of the operation or storage parameters or environment detailed in the User’s Manual;
(g) Fraud, theft, unexplained disappearance or willful act.
Please carefully inspect your Product. As an allowance to original end-user purchasers who receive damaged merchandise due to shipping or handling, D2 may repair or replace the Product, if and only if said purchaser files a claim with D2 within seven (7) calendar days of the original purchase/invoice date. D2 will not accept shipping damage claims: (i) if you purchased the Product in a physical store; (ii) beyond the seven (7) calendar day window; or (iii) if you have an option to pursue a claim with the shipping company (for example, if the Product was insured).